Grievance Redressal Mechanism

Level 1 :

Grievance Redressal Officer

Ms. Sheetal Modi

Email : customercare@vayanafinserv.com

Phone No.: +91 90044 04566

Office Address : 4 th Floor, VIOS Tower, Off. Eastern Express Highway, Sewri-Chembur Road, New Cuffe Parade, Mumbai – 400 037.

If complaint is not resolved within 15 days of receipt of complaint, you can approach the Principal Nodal Officer.

Level 2 :

Principal Nodal Officer

Ms. Aarti Iyer

Email : pno@vayanafinserv.com

Office Address : 4 th Floor, VIOS Tower, Off. Eastern Express Highway, Sewri-Chembur Road, New Cuffe Parade, Mumbai – 400 037.

If complaint is not redressed within 30 days of receipt of complaint, you may approach and lodge a complaint to the Integrated RBI Ombudsman office

Level 3 :

Complaint lodging portal of the Ombudsman : https://cms.rbi.org.in

Email : crpc@rbi.org.in

Address : Centralised Receipt and Processing Centre Reserve Bank of India, 4th Floor, Sector 17, Chandigarh – 160017