Operations | Supply Chain Finance

Role Overview

We are looking for an experienced Operations professional with 5–7 years of relevant experience in Supply Chain Finance / Lending Operations and a Banking background. The candidate will be responsible for end-to-end loan documentation, loan disbursement, system operations, regulatory reporting, audit management, and ensuring adherence to defined processes and TATs.

The candidate should have strong attention to detail, a high degree of accuracy and precision.

Key Responsibilities

A. Operations Management

• Process end-to-end loan operations, from documentation and pre-disbursement checks through loan disbursement and post-disbursement activities.
• Possess strong expertise in loan documentation, including verification of sanction terms, agreements, security documents, KYC and other relevant documentation.
• Ensure timely and accurate execution of transactions and operational deliverables.
• Ensure adherence to defined processes, SOPs, policies and operational guidelines.
• Identify operational challenges and implement corrective measures to minimize delays and errors.
• Ensure effective coordination with internal departments and business teams.
• Identify repetitive activities and recommend automation and digitization opportunities.
• Drive continuous improvement initiatives to reduce operational costs and manual interventions.

B. Risk Management & Compliance

• Ensure compliance with internal policies, regulatory guidelines and applicable statutory requirements.
• Monitor operational risks and ensure appropriate controls are implemented.
• Coordinate with compliance, risk and audit teams for internal and external audits.
• Ensure timely closure of audit observations and implementation of corrective and preventive actions.
• Maintain proper documentation and audit trails for all operational activities.
• Escalate critical operational issues and control failures to senior management.

C. MIS & Performance Monitoring

• Prepare and review daily, weekly and monthly operational MIS reports.
• Ensure accuracy and timely submission of bureau reports.

D. Quality Assurance & Service Delivery

• Ensure accuracy, completeness and quality of operational transactions.
• Monitor transaction errors, rework, customer complaints and process deviations.
• Ensure timely completion of deliverables within defined service standards.
• Maintain high standards of customer service and operational excellence.

Required Skills & Competencies

• Strong operational management and process execution skills.
• Knowledge of banking and financial services operations.
• Understanding of financial transactions, reconciliations and settlements.
• Good understanding of operational risk, internal controls and compliance requirements.
• Proficiency in MS Excel, MIS, reporting and dashboard preparation.
• Ability to manage multiple priorities and meet strict deadlines.

Educational Qualification & Experience

• Experience: 5–7 years.
• Qualification: Postgraduate degree and/or equivalent is required.
• Preferred Experience: Managing multiple processes, audit coordination, MIS reporting and process improvement initiatives.
• Technical Skills: Advanced MS Excel, reporting tools, workflow management systems and relevant banking/financial applications.